Do you have insurance?
You’re in good company when you choose Neatfix Services. Rest assured that we are fully insured.
What happens after I have booked a clean?
You will receive a temporary email booking confirmation. Once payment is confirmed an actual booking confirmation will be sent to you confirming service booked, time and day. Then just relax and wait for us to turn up and make you happy!
Do I need to provide my cleaning product?
No. We supply our own cleaning products unless otherwise discussed.
How do I know I can trust the people you send to my home?
We are very particular about who we hire. Every Neatfix employee undergoes a rigorous screening process that includes extremely thorough criminal background checks. Additionally, all Neatfix employees are fully insured and bonded. Our employees are all given top-notch training to meet our demanding standards, and we regularly conduct quality inspection checks. Trust is a vital component of our business. We pride ourselves on having earned the trust of hundreds and hundreds of customers throughout the many years of our company’s success.
Do you guarantee your work?
Absolutely. We have a 100% satisfaction guaranteed policy. Our goal is to give you the best cleaning possible each time. If something is not done to your satisfaction, call us within 24 hours and we will correct it for free, or give you a credit on your next clean.
How do I pay for my cleaning?
Payment is due prior to the date the service is performed. Payment is to be done by bank transfer, unless otherwise discussed and agreed.
How much notice is needed?
We ask for as much notice as possible to avoid disappointment if requiring a specific date. Where possible we will endeavour to assist on the earliest date available for you and also with next day cleans if we have availability. Please be advised that there are many busy periods throughout the year and we will hold your required date for 24 hours. After this time if payment is not received your booking will automatically be released.
Does anyone come out to visit before quoting?
Due to high levels of business we will very rarely come out and visit to offer a quote. Our sales team are well trained and experienced on data gathering over the phone to ensure the client is advised of the amount of time that is required to be booked and any equipment required. Please be advised that this does rely on accurate information and not disclosing the full extent of the situation could mean not enough time been booked. If too many man hours are booked and unused these will be refunded after the clean.
Do the team require parking?
All the teams are equipped with vehicles and will require parking as close to the property as possible. Where applicable if parking restrictions are around the property they are visiting please ensure that suitable arrangements are made prior to their arrival and that it is communicated to the team when they call an hour before.
Will all marks be removed after the cleaning process?
We cannot guarantee the removal of all marks but will aim to certainly remove or make the appearance look better. When cleaning mould and mildew it can depend if the spores have embedded in to the silicon or grouting and this will be dependent on how much can be removed.
The products used are they environmentally friendly?
All the products are environmentally friendly that are used and also have antibacterial qualities to ensure a good and safe clean.
How much does your service cost?
Each quote is tailored to your home or business and how you use it and because we offer additional services, no quote will be the same.
What do you clean?
Our clean teams will undertake residential, commercial and industrial premises for one-off and regular cleans. Please speak to our sales team regarding your specific requirement and they will advise accordingly.
Do you cover my area?
We operate in Greater London, Surrey, Kent, areas and have teams in many areas. Please call the sales team for availability.